At OBX Zee Store, we want you to be thrilled with your purchase. If something isn’t quite right, we’re here to help with a straightforward refund and return process. Please review our policy below to understand your options.

Returns

We accept returns for eligible items within 30 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it.

• In its original packaging, with all tags and labels intact.

• Accompanied by proof of purchase (e.g., order confirmation or receipt).

Non-returnable items include:

• Gift cards.

• Personalized or custom-made products.

• Items marked as final sale.

• Items damaged due to misuse or improper care.

To initiate a return, please contact us at obxzeestores@gmail.com with your order number and reason for return. We’ll provide you with a return authorization and instructions on how to send your item back. Please note that customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method. Please note that shipping fees are non-refundable, and a restocking fee may apply for certain items.

For defective or damaged items, please contact us within 7 days of delivery with photos of the issue. We’ll arrange for a replacement or refund, including return shipping costs, at no additional charge.

Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. If you’d like to exchange an item, please contact us at obxzeestores@gmail.com within 30 days of delivery. You’ll be responsible for return shipping costs unless the item is defective or incorrect.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

1. Check your bank account or payment provider.

2. Contact your bank or credit card company, as processing times may vary.

3. Reach out to us at obxzeestores@gmail.com for assistance.

Shipping

To return your item, ship it to the address OBX A TO ZEE LLC, 7603 S-Virginia Dare Trail, North Carolina, 27959. We recommend using a trackable shipping service, as we are not responsible for items lost in transit. Returns must be postmarked within 30 days of delivery to be eligible.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us at obxzeestores@gmail.com. We’re here to ensure your shopping experience with OBX Zee Store is exceptional!